Privacy Policy
Last updated: 1 May 2026
This Privacy Policy explains what personal information we collect, how we use it and how we protect it. It applies to anyone who visits this website or opens an account on the platform.
1. Who We Are
Nexlares is operated as a Canadian investment service with its principal office at 181 Bay Street, Suite 3200, Toronto, ON M5J 2V1. For privacy questions, contact [email protected].
2. Information We Collect
We collect three categories of data: information you provide directly when opening or operating an account (name, address, contact details, identification documents); information we obtain when you interact with the platform (transactions, device data, log files, security events); and information lawfully received from third parties such as identity verification providers and financial counterparties.
3. How We Use Your Information
Your data is used to operate the platform, verify your identity, comply with anti-money-laundering legislation, prevent fraud, provide account statements, and improve service quality. We do not sell personal information to third parties for marketing purposes.
4. Legal Bases for Processing
We rely on the necessary contractual basis to deliver the service you signed up for, on legal obligations imposed by Canadian financial regulators, and on our legitimate interest in keeping the platform safe and continuously improving it.
5. Data Sharing
We share data only with parties who help us deliver the service: custodian banks, payment processors, identity verification vendors, regulators, auditors and authorised legal counsel. All such parties are bound by contractual confidentiality and security obligations.
6. International Transfers
Some service providers operate outside Canada. When we transfer your data internationally we use contractual safeguards aligned with Canadian privacy law to ensure equivalent protection.
7. Data Retention
Account records are retained for at least seven years after the account is closed to comply with Canadian record-keeping rules. Marketing data is retained only while you remain subscribed to updates.
8. Your Rights
You have the right to request a copy of the personal data we hold about you, to ask for corrections, to withdraw marketing consent, and to lodge a complaint with the Office of the Privacy Commissioner of Canada. To exercise any of these rights, email [email protected].
9. Security Measures
We apply encryption in transit and at rest, multi-factor authentication, hardware-backed signing keys, role-based access control and continuous monitoring. Incidents are investigated by an internal team and escalated to regulators when required.
10. Changes to This Policy
We may update this policy from time to time to reflect operational, legal or regulatory changes. Material changes will be notified by email and displayed inside the dashboard before they take effect.
11. Contact Us
For any question regarding this policy or your personal data, email [email protected].